Managing corporate medical benefits can be challenging without a partner who understands the intricacies of the healthcare industry. Our Third Party Administration (TPA) services offer you peace of mind, backed by 10 years of solid track record in administering medical/ flex benefits, with over 380,000 members in our care, and more than 1.2 million claims processed per year (valued at over S$100 million).

Managing healthcare benefits

As a third party administrator, we tightly manage the processes across benefit enrolment, claim submission, enquiries and more. We ensure accurate and timely processing of claims, which entails a Mystery Shopper Audit on member visits as well as 100% checking on all specialist claims and inpatient bills. We also monitor clinics with exceptions in bill sizes, counselling those with high bill sizes to better manage costs without compromising on the quality of medical care.

Enhancing employee experience

Corporate members can efficiently manage your employee benefits on our mobile apps and online portals. Our digital solutions allow seamless end-to-end access to our TPA services anytime, anywhere. These online platforms also allow your employees to facilitate their processing of claims and self-manage their medical benefit schemes and balances.

  • Use of mobile apps and online portals ensures greater convenience and accurate and timely processing of claims
  • Queries on medical benefits, reimbursements and claims processing are managed by the Parkway Healthcare Concierge. The 24x7 Call Centre is helmed by qualified doctors and medical personnel who manage over 2 million calls and email enquiries a year. Parkway Healthcare Concierge hotline: +65 6812 3752
  • Corporate members enjoy one-stop access to Parkway Pantai’s integrated healthcare network and a wide network of partners including restructured hospitals, specialist centres, GP clinics and polyclinics
Our TPA Services at a glance